Shipping Policy
At Andrew Routes, we strive to provide a seamless shopping experience and deliver your purchases in a timely manner. Please review our shipping policy below for important information about how we handle your orders.
1. Order Processing
Order Confirmation: Once you place an order on our website, you will receive an email confirmation with your order details. Please review this confirmation for accuracy.
Order Processing Time: All orders are processed within 2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods
We offer reliable shipping options to ensure your products arrive safely:
Standard Shipping: We provide standard shipping methods for all orders.
Packaging: All items are carefully packaged to prevent damage during transit. We take every precaution to ensure that your products arrive in excellent condition.
3. Shipping Costs
Shipping Charges: Shipping costs are calculated at checkout based on the size and weight of your order, as well as your delivery address. You will be informed of the shipping cost before completing your purchase.
Free Shipping Offers: We may offer free shipping promotions from time to time. Details of such offers will be available on our website.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the status of your shipment. You can also log in to your account on our website to track your order.
5. Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue promptly and ensure you receive your order in good condition.
6. Customer Support
If you have any questions or concerns regarding your order, shipping, or tracking, please feel free to reach out to our customer support team [email protected].
