Return & Refunds Policy

Return & Refunds Policy

At Andrew Routes, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund process, subject to the terms below.

1. Returns

We accept returns under the following conditions:

  • Time Frame for Returns: You may return any item within 14 days from the date of delivery.

  • Condition of the Item: The item must be unused, undamaged, and in its original packaging. It should be in resalable condition.

  • Non-returnable Items: We do not accept returns on items that have been opened or used, unless they are defective or damaged upon receipt.

2. How to Initiate a Return

To initiate a return, please contact us within the 14-day period via email at [[email protected]]. Include your order number and the reason for the return. Our customer support team will guide you through the process.

Once the return is approved, you will need to ship the item back to us at your expense. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds

After we receive and inspect your returned item, we will process your refund:

  • Time Frame for Refunds: Your refund will be issued within 7 to 10 business days from the date we receive the returned item.

  • Refund Method: Refunds will be in cash.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. We will arrange a return for a full refund or replacement, depending on your preference, at no additional cost to you.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items

  • Items that are used, altered, or without the original packaging.

  • Gift cards or products purchased at a discount (unless otherwise stated).

7. Shipping Fees

  • Return shipping costs are non-refundable, except in cases of defective or damaged items.

  • If the return is due to our error (incorrect item or defective product), we will cover the return shipping costs.

8. Contact Us

If you have any questions about our refund and return policy or would like to initiate a return or request a refund, please contact us at [email protected]